Order Administrator

Job code: 1254

Location: Jorvas, Finland

Job Description and Responsibilities

Responsibilities:

Reconcile and audit orders to customer contracts / purchase orders.

• Ensure orders and change orders are booked in accordance with Lasersec’s global bookings, SOX and revenue policies.

• Review sales order packets for completeness and accuracy

• Work closely with Sales Engineers, Configuration Enginees, Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.

• Interface with customers, Sales and other departments to address and resolve issues related to bookings and customer sat.

• Ensure on time bookings and customer communication

• Provide timely order status and tracking information to internal and external customers

• Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements

• Provide month end and quarter end support as needed to achieve Corporate goals.

• Participate in projects and goals to support Department and Corporate goals.

• Process service orders bookings and RMA’s for replacements and depot repair orders

• Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders.

Education and Work Experience

• 4 – 7 years experiencing in Order Management Environment with increasing levels of responsibility in order management.

• AA Degree required, BA/BS preferred

• Experienced working in a configurable product environment

• Must effectively communicate with all levels of internal and external personnel

• Customer focused

• Exceptional Team Player

• Detail Oriented and Organized

• Exudes a professional presence and position

• Understanding of ITAR a plus

• Experience with MS Office (Word, Excel)

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